Help

How do I become involved?

A person can be involved with the Arts Information Exchange as a Seeker who asks questions, an Advisor who answers questions or a Moderator who assists with the process of the Exchange. To use the Exchange, register on the website as a Seeker or Advisor and create a login name and password. These details will be stored on the Place Stories website database. The role of Moderator is assigned by invitation from the Administrator.

Help for Advisors

Becoming an Advisor on the Castanet Arts Information Exchange is a simple process, but once you become an Advisor you will have some questions about how to perform on the Exchange. What will be the protocols? What happens in this scenario, etc.? To assist Advisors we have added the following ‘frequently asked questions’ section. Before looking through the FAQ section, please read some general information below.

General information to Advisors

As Advisors, once you sign up, you agree to help ‘Seekers’ with questions about the arts, under the ‘Topics of Interest’ that you selected when you registered. When signing up, we ask Advisors to provide an accurate summary of their arts experience and to include a portrait photo in your Advisor profile so that Seekers can judge the authority of the advice they receive. Being recognized and transparent builds trust. Be bold!

Help for Seekers

As a Seeker you will have access to a large collective of knowledge from your field. Please make sure you phrase your questions clearly and select the topic of interest most applicable to ensure your question is answered in a timely and accurate manner. To assist Seekers we have added the following “frequently asked questions” section.

As the Arts Information Exchange is on the Internet and therefore globally accessible, you might not want to answer questions from all over the land, therefore you can limit how wide a net you will cast in supporting seekers. In the sign-up stage you have the choice to nominate a region from where you will receive questions. For local government council officers, you can enter a range of postcodes from your municipality. If you work in a state-wide organisation you can select the state from the drop down box. The default is ‘Australia’ which means any question asked that is in your topic of interest and originating from any part of the country, will arrive in your in-box. Please use these features to match your professional expertise and geographic reach.

Frequently Asked Questions

Why should I use the Exchange as an Advisor?

Because many people from all backgrounds, interested in the arts, have questions that are not easily answered by `Google’ or by ringing an office. The Exchange takes the question (anonymously) and sends it to as many people on its Advisor list that match the topic of interest and geographic area. Your contribution as an Advisor shares the load with other Advisors as well as contributing to a growing knowledge-base about the arts in Australia.

Why should I use the Exchange as a Seeker?

Asking a question about the arts can be difficult, including not knowing where to call or who to contact. It can also be intimidating if the question is not easy to write down. As a Seeker on the exchange you are anonymous to all the other users. Your verified email address is hidden from Advisors and Moderators and not shared in any communication. Only the Exchange system knows how to contact a Seeker.

How can I use this to assist me in my work in a council?

Local Government councils in Australia provide the widest range of arts services directly to a community or individual. Adding the Arts Information Exchange to your swag of tools is a very useful way of connecting with local residents, and it enables you to have a profile in your local arts community. You can limit the questions that arrive in your in-box to only those from your municipality by entering the relevant postcodes into the field in Step 2 when you signed up.

What is the role of the Advisor?

The role of the advisor is to answer questions posted on the Arts Information Exchange by Seekers under the topics and geographical areas they have specified. The Advisor will be notified by email that a question relating to their preferences has been posted. They will aim to give timely and relevant information on the Exchange which provides a solution to the question within 48 hours. Once the question has been satisfactorily answered the Seeker will close the question by ticking the ‘answered’ box. If the question has not been answered it will stay open and the advisor will be notified of this so they can provide further information or the Seeker will posted a supplementary question. Questions will be monitored by the Moderator and if not closed after a certain number of responses and certain time, the Moderator will intervene to close the question.

What is the role of the Seeker?

The role of the Seeker is to ask questions about arts and culture under the topics provided. These questions will be answered by an Advisor who has selected that topic because they have expert knowledge in that field and have elected to answer questions in that geographical area. The Advisor will be notified of the question by email and will send a reply within 48 hours. If the question has been satisfactorily answered the Seeker ticks the ‘answered’ box; if not, the Seeker may decide to post a supplementary question which will be answered within 48 hours. If not answered within 48 hours a Moderator will intervene.

Is the Arts Information Exchange monitored?

Yes, the Arts Information Exchange is monitored by Moderators who are assigned by invitation of the Administrator.

The role of a Moderator is to:

  • ensure questions are satisfactorily answered within a reasonable time (48 hours for each reply to a question);
  • ensure a high quality of answers by Advisors in order to achieve answered questions within a reasonable time;
  • monitor the language used by Seekers and Advisors ensuring it is respectful and appropriate;
  • guide Advisors and Seekers on the structure and processes of the Art Information Exchange.

How is the information on the Arts Information Exchange managed?

Information on the Arts Information Exchange is managed by an Administrator.

The role of the Administrator is to ensure the effective and efficient running of the Arts Information Exchange by:

  • answering the emails sent by Seekers and Advisors regarding any issues relating to the Exchange;
  • providing guidance and advice to the Moderators;
  • regularly monitoring the activity of the Exchange in order to identify any problems;
  • regularly updating and modifying the Exchange where necessary.